Privacy Policy
Last Updated: March 2026
1. Introduction
ALEA Menopause Solutions LLC ("ALEA," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you visit tryalea.com ("Site") or purchase our products. Our Site is hosted on Shopify.
2. Information We Collect
When you visit the Site or place an order, we may collect the following types of information:
Information you provide directly: Name, email address, shipping and billing address, phone number, and payment information when you make a purchase, create an account, subscribe to our emails, or contact our support team.
Information collected automatically: When you browse the Site, we automatically collect certain information including your IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, and other browsing behavior. This information is collected through cookies, log files, and similar technologies.
Order information: Products purchased, order value, purchase date, and any communication related to your order.
3. How We Use Your Information
We use the information we collect to process and fulfill your orders, communicate with you about your order status and shipment tracking, provide customer support, send marketing emails and promotional offers (with your consent), improve our Site, products, and services, detect and prevent fraud, and comply with legal obligations.
We will only send you marketing communications if you have opted in. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at support@tryalea.com.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information with the following categories of third parties, solely to operate our business:
Service providers: Shopify (ecommerce platform and hosting), payment processors, shipping and fulfillment partners, email marketing platforms, and analytics providers. These providers only have access to the information necessary to perform their services and are contractually obligated to protect your data.
Legal compliance: We may disclose your information if required by law, regulation, legal process, or government request, or to protect the rights, property, or safety of ALEA, our customers, or the public.
5. Cookies & Tracking Technologies
Our Site uses cookies and similar technologies to remember your preferences and cart contents, understand how you interact with our Site, deliver relevant advertising, and improve your browsing experience.
You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of the Site, such as the shopping cart and checkout.
6. Shopify
Our store is hosted on Shopify Inc. Shopify provides us with the ecommerce platform that allows us to sell our products to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application. Shopify processes your data on secure, encrypted servers behind a firewall. For more information, you may review Shopify's Privacy Policy at shopify.com/legal/privacy.
7. Payment
All payment transactions are processed through Shopify Payments or third-party payment gateways. We do not store your credit card information on our servers. Payment data is encrypted and handled in accordance with PCI-DSS (Payment Card Industry Data Security Standard) requirements.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain your account, comply with our legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your data, we will remove it unless we are legally required to retain it.
9. Your Rights
Depending on your location, you may have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your information, opt out of marketing communications, and request a copy of your data in a portable format.
To exercise any of these rights, email us at support@tryalea.com. We will respond within 30 days.
10. California Residents (CCPA)
If you are a California resident, you have the right to know what personal information we collect and how it is used, request deletion of your personal information, opt out of the sale of your personal information (we do not sell personal information), and not be discriminated against for exercising your privacy rights.
To submit a CCPA request, email support@tryalea.com with the subject line "CCPA Request."
11. Children's Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.
12. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policy of any site you visit.
13. Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.
15. Contact Us
Any questions or concerns? Our team is there to help you!
Mail: support@tryalea.com
Customer support opening hours:
Monday to Friday: 8:00 a.m. to 5:00 p.m. (EST - New York)
Saturday & Sunday: 10:00 a.m. to 4:00 p.m. (EST - New York)
Response Time: We aim to respond to all emails within 12 hours.
