Shipping Policy
Last Updated: March 2026
Processing Time
Orders are processed within 1–2 business days (Monday–Friday, excluding US holidays). You'll receive a confirmation email with tracking information once your order ships.
Delivery Time
Standard shipping to the continental United States typically takes 7–11 business days after processing. Total time from order to doorstep is approximately 8–13 business days.
Tracking
Every order includes full tracking. Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.
Shipping Cost
Shipping is free on all orders. No minimums, no catches.
Taxes & Duties
All applicable taxes and duties are included. You will not be charged any additional fees upon delivery.
Where We Ship
We currently ship to addresses within the United States only.
Delays
While we do our best to meet the delivery estimates above, occasional delays may occur due to carrier volume, weather, customs processing, or other circumstances outside our control. If your order is significantly delayed, please contact us and we'll do everything we can to help.
Lost or Missing Packages
If your tracking shows delivered but you haven't received your order, please check with neighbors and your local carrier first. If you still can't locate your package, email us within 14 days of the delivery date and we'll work with the carrier to resolve it.
Contact Us
Any questions or concerns? Our team is there to help you!
Mail: support@tryalea.com
Customer support opening hours:
Monday to Friday: 8:00 a.m. to 5:00 p.m. (EST - New York)
Saturday & Sunday: 10:00 a.m. to 4:00 p.m. (EST - New York)
Response Time: We aim to respond to all emails within 12 hours.
